Basic Information of QC Immigration
QC Immigration is a legal firm based in central London’s Westminster area near the Home Office and Houses of Parliament. The director, Ms. Qiyin Chuah, has a decade of legal experience. She is a Law and International Business graduate and leads a team of dedicated experts. The client following ranging goes from high net worth investors to vulnerable families. The client base is quite diverse and worldwide, which means that QC Immigration has not only clients from Asia, but also from Europe, Africa, USA, Australia and the Middle East. In addition, the firm provides mentoring and training regularly, as well as provides supervision to other lawyers and firms in assisting their pursuit of similar successes.
Stakeholders of QC Immigration
In our very first post, we have already explained why we were interested in QC Immigration for our company case in the first place, as well as our assumptions about, for example, its potential stakeholders, communication medium and communication patterns. After having an enjoyable interview with the director of QC Immigration, we have advanced our understanding of QC Immigration as a legal firm and how it communicates with its stakeholders. Therefore, we are going to reveal what we have learnt from the interview and this particular post mainly focuses on the stakeholders of QC Immigration.
- Internal Stakeholders
Employees and/or shareholders
Before the interview, we assumed that QC Immigration may have to deal with employees and possibly other shareholders. Yet in reality, the director is the sole shareholder of QC immigration. Considering the internal stakeholders of QC Immigration, the director has one regular employee working for her in the office and may have more than one if she has interns. Based on the number of employees, we can see that QC Immigration is a small-sized firm.
- External Stakeholders
Before the interview, we assumed that QC Immigration primarily deals with clients from China or Asian countries. However, in reality, the nationality of QC Immigration’s clients is rather diverse—ranging from, in addition to Asia, Europe, Africa, North and South Americas, to the Middle East. Its clients can be immigrants who extend their stay in the UK or foreigners who are looking to migrate to the UK.
Due to our unfamiliarity of the governmental structure in the UK, we only assumed that QC Immigration, since it helps its clients apply for UK citizenship, must communicate and take governmental institutions into consideration without specifying which government institution QC Immigration has to deal with. We were told by the director that QC Immigration’s external stakeholders with regard to governmental institutions include Offices of Immigration Services Commissioner (OISC) and Home Office. OISC is the office that regulates immigration advisers to ensure that all immigration advisers are fit and competent, and act in the best interest of their clients. In other words, OISC is the regulator of QC Immigration. The Home Office refers to those governmental department of UK responsible for immigration and border controls.
As indicated above, QC Immigration is a small legal firm and it sometimes needs assistance from professionals in other fields. They could be accountancy experts or lawyers specialized in other areas of law.
In today’s business world, communication with the public is considered as an important skill. If the firm is able to properly manage its communication with the general public, it may attract more customers or clients on the one hand and maintain a friendly image on the other. QC Immigration, without exception, is also dedicated to respond to the general public and potential clients. The media for this purpose include QC Immigration website, Twitter, Facebook page, as well as the director’s personally LinkedIn account.